Refund policy

Return & Refund Policy

We have a 15-day return policy, which means you have 15 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition in which you received it
Unworn and unused
With all original tags attached
In its original packaging
Accompanied by the receipt or other proof of purchase

How to Request a Return

To initiate a return, please contact us at psdesigns1410@gmail.com within 15 days of receiving your order.

Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.

Return Address:
PS design retail llp
H.No. 207,Block Q1 south city 2,sector 49 gurgaon Haryana Pin no.122018

Once your return request is approved, we will provide you with the return shipping instructions and, where applicable, a return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If you receive an item that is defective, damaged, or different from what you ordered, please contact us at psdesigns1410@gmail.com as soon as possible.

Please include your order number and clear photographs/videos of the product and packaging so that we can evaluate the issue and provide an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or customized products
Special-order products
Products that have been worn, washed, altered, or damaged after delivery
Products without original tags or packaging
Gift cards
Sale or clearance items, unless the product is defective, damaged, or incorrectly supplied

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently recommend returning the original item and placing a new order for the desired size, color, or product.

Once your return has been received and approved, the applicable refund will be processed according to our refund policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method.

For prepaid orders, the refund will generally be initiated within 5–7 business days after the return is approved. The time taken for the amount to reflect in your bank account or payment account may vary depending on your bank, card issuer, or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed through the refund method available and communicated by us, which may require you to provide accurate bank account or other payment details.

Return Shipping Charges

Unless the return is due to a defective, damaged, or incorrectly supplied product, return shipping charges may be deducted from the refundable amount or may be payable by the customer, as communicated at the time the return is approved.

If the product is defective, damaged, or incorrectly supplied, we will provide appropriate assistance regarding return shipping.